Help topics:
FAQ: top questions
- What should I do if I have forgotten my password?
- Is the amount of funds that I can deposit onto my account limited?
- Will playing as a Money Player cost me anything?
- Can all types of players participate in all games?
- How can I get more free practice money?
- How can I register as a Money Player?
- How do I deposit funds onto my player account?
- Who wins if there is a tie?
- The game won’t load. What will happen to my entry fee?
- What are skill levels?
- What are GameDuell Dollars G$?
Practice Players
Your introduction
- Why do I start out as a Practice Player?
- What does being a Practice Player mean?
- Does a Practice Player membership cost me anything?
- Am I obligated to anything as a Practice Player?
Registration as a Practice Player
- Am I obligated to anything as a Practice Player?
- How do I register?
- What will I receive upon registration?
- What will I use to pay entry fees?
Free practice credits
- What is free practice credits?
- When will I receive my free practice credits?
- What will happen to my unused free practice credits?
Cancelling my membership as a Practice Player
Games & duels
Games
Rules
Solvability
Ties
Distribution of winnings
Duels
- Can I play for free?
- What kinds of duels are there? What are the differences?
- How long can a duel remain open?
- Where can I check to see when a duel has ended?
- What will happen to my entry fee if no one joins the duel?
- What does it mean when another player has already joined?
- Can I participate in the same multi-player duel more than once to improve my score?
- Transaction fee
- Open duels overview
- Finished duels overview
- Where can I find the free training duels?
- Why can't I start a duel?
Questions about mini-leagues
- What is a mini league?
- How long does a mini-league last?
- How much does a mini-league cost and how much can I win?
- Who can participate in a mini-league?
- Type of mini-league
- Does the fairness guarantee also apply to mini-leagues?
- Why can’t I start a private mini-league?
Challenges
- What happens if I don’t accept a challenge invite?
- How can I activate or disable challenge requests?
- Who can I challenge/who can challenge me?
- Can I challenge more than one player to a duel?
- What happens if the player I challenged does not accept my invite?
- Why can I only request revenge from a player I already lost against?
My account: money
General information
- Where can I find my player account, and what information does it contain?
- Is there a yearly overview of transactions on my account?
Deposit funds
- How can I deposit cash onto my player account?
- Is there a limit to how much I can deposit?
- Can I remove this limit for deposits?
- When I deposit funds, how long will it take for them to be credited to my account?
- Why was my deposit declined?
- Why wasn’t the money I transferred via bank transfer credited to my player account?
- What fees will be incurred if a payment made via direct debit cannot be honored by my bank?
- Can I use someone else’s credit card to deposit funds onto my player account?
- How secure is the internet connection when making payment?
Withdrawals
- How can I withdraw money that I have won?
- Can I withdraw free bonuses, practice money, or virtual currencies?
- What is the minimum amount that can be withdrawn at once?
- Is a fee incurred for withdrawing funds?
- When will my withdrawal be credited to my bank account?
- Can I transfer funds onto a different account than the one associated with my gaming account?
Security
Types of Money
Money Player
Benefits
- What benefits will I enjoy as a Money Player?
- Will playing as a Money Player cost me anything?
- Will registering as a Money Player obligate me to anything?
Registration
- Will registering as a Money Player obligate me to anything?
- Who can register as a Money Player?
- How can I register as a Money Player?
- Can I register as a Money Player if I don’t have a mobile phone?
- What will I receive upon registration?
Cancel membership
Technical Questions
System Requirements
- Which Internet browser is recommended for best use with GameDuell?
- Where can I download Macromedia Flash Player?
- How do I activate JavaScript elements?
- Which security level does Internet Explorer need to be set to in order to use GameDuell?
- Why am I having problems with my firewall?
Problems with the Games
- The game won’t load. What will happen to my entry fee?
- What happens when the connection to GameDuell is interrupted during a game?
- I finished a duel, and now it says that my score was 0 points. What happened?
- My entry fee was refunded. Why?
- What does it mean when it says that another player has already entered the duel that I wanted to enter?
- I found an error within one of the games. How can I notify GameDuell?
My account: settings
Types of Players
- What does the member status of "Practice Player" mean?
- What does the member status of "Money Player" mean?
- How can I become a Practice or a Money Player?
- Do all types of players have access to play all of the games offered on GameDuell?
Email Preferences
- What types of E-mails will I receive from GameDuell?
- How can I unsubscribe from the GameDuell newsletter?
- I would like to stop receiving the results of my duels via E-mail. Is this possible?
- Why should I enter my E-mail address?
General Questions
- How can I update my member profile?
- What should I do if I’ve forgotten my password?
- Can I change my username?
- How many usernames and member accounts can I have?
- Can I cancel my player account whenever I wish?
- How can I close my member account and cancel my membership?
- What will happen to the money on my account?
- What will happen to my personal data after I’ve cancelled my membership?
About GameDuell
Fairness & Skill Levels
Starting Conditions
Skill Levels
- What are skill levels?
- How is my skill level calculated?
- When is a skill level considered to be "high?"
- What does my skill level have to do with which opponents are assigned to me?
- Why can’t I find an opponent sometimes? What should I do when this happens?
- Can I challenge players of higher and lower skill levels?
- Why do other players seem to win a lot more often than I do?
- Do Practice Players also have a skill level?