Help topics:
  • Practice Players
  • Games & Duels
  • My account: money
  • Money Players
  • Technical information
  • My account: settings
  • About GameDuell
  • Fairness & skill levels
 
FAQ: top questions
  1. What should I do if I have forgotten my password?
  2. Is the amount of funds that I can deposit onto my account limited?
  3. Will playing as a Money Player cost me anything?
  4. Can all types of players participate in all games?
  5. How can I get more free practice money?
  6. How can I register as a Money Player?
  7. How do I deposit funds onto my player account?
  8. Who wins if there is a tie?
  9. The game won’t load. What will happen to my entry fee?
  10. What are skill levels?
  11. What are GameDuell Dollars G$?
 
Practice Players

Your introduction

  • Why do I start out as a Practice Player?
  • What does being a Practice Player mean?
  • Does a Practice Player membership cost me anything?
  • Am I obligated to anything as a Practice Player?

Registration as a Practice Player

  • Am I obligated to anything as a Practice Player?
  • How do I register?
  • What will I receive upon registration?
  • What will I use to pay entry fees?

Free practice credits

  • What is free practice credits?
  • When will I receive my free practice credits?
  • What will happen to my unused free practice credits?

Cancelling my membership as a Practice Player

  • Can I can cancel my Practice Player membership whenever I want?
  • How can I register as a Practice Player?
  • What happens to my personal information after I cancel my membership?
 
Games & duels

Games

  • What games do you offer?
  • Can I play all games?

Rules

  • Where can I find the rules to the games?
  • Does GameDuell alter the rules to well-known games?

Solvability

  • Can all games be solved or played all the way through?

Ties

  • Who wins if there is a tie?

Distribution of winnings

  • Winner takes all
  • By points

Duels

  • Can I play for free?
  • What kinds of duels are there? What are the differences?
  • How long can a duel remain open?
  • Where can I check to see when a duel has ended?
  • What will happen to my entry fee if no one joins the duel?
  • What does it mean when another player has already joined?
  • Can I participate in the same multi-player duel more than once to improve my score?
  • Transaction fee
  • Open duels overview
  • Finished duels overview
  • Where can I find the free training duels?
  • Why can't I start a duel?

Questions about mini-leagues

  • What is a mini league?
  • How long does a mini-league last?
  • How much does a mini-league cost and how much can I win?
  • Who can participate in a mini-league?
  • Type of mini-league
  • Does the fairness guarantee also apply to mini-leagues?
  • Why can’t I start a private mini-league?

Challenges

  • What happens if I don’t accept a challenge invite?
  • How can I activate or disable challenge requests?
  • Who can I challenge/who can challenge me?
  • Can I challenge more than one player to a duel?
  • What happens if the player I challenged does not accept my invite?
  • Why can I only request revenge from a player I already lost against?
 
My account: money

General information

  • Where can I find my player account, and what information does it contain?
  • Is there a yearly overview of transactions on my account?

Deposit funds

  • How can I deposit cash onto my player account?
  • Is there a limit to how much I can deposit?
  • Can I remove this limit for deposits?
  • When I deposit funds, how long will it take for them to be credited to my account?
  • Why was my deposit declined?
  • Why wasn’t the money I transferred via bank transfer credited to my player account?
  • What fees will be incurred if a payment made via direct debit cannot be honored by my bank?
  • Can I use someone else’s credit card to deposit funds onto my player account?
  • How secure is the internet connection when making payment?

Withdrawals

  • How can I withdraw money that I have won?
  • Can I withdraw free bonuses, practice money, or virtual currencies?
  • What is the minimum amount that can be withdrawn at once?
  • Is a fee incurred for withdrawing funds?
  • When will my withdrawal be credited to my bank account?
  • Can I transfer funds onto a different account than the one associated with my gaming account?

Security

  • Is it safe to make cash transactions on GameDuell?
  • Will my personal data be handled confidentially?

Types of Money

  • What are GameDuell Dollars (G$)?
  • What is a free bonus?
  • What are the differences in the types of money?
 
Money Player

Benefits

  • What benefits will I enjoy as a Money Player?
  • Will playing as a Money Player cost me anything?
  • Will registering as a Money Player obligate me to anything?

Registration

  • Will registering as a Money Player obligate me to anything?
  • Who can register as a Money Player?
  • How can I register as a Money Player?
  • Can I register as a Money Player if I don’t have a mobile phone?
  • What will I receive upon registration?

Cancel membership

  • Can I cancel my Money Player account whenever I wish?
  • How can I cancel my membership as a Money Player?
  • What will happen to the money on my account?
  • What will happen to my personal data after I cancel my membership?
 
Technical Questions

System Requirements

  • Which Internet browser is recommended for best use with GameDuell?
  • Where can I download Macromedia Flash Player?
  • How do I activate JavaScript elements?
  • Which security level does Internet Explorer need to be set to in order to use GameDuell?
  • Why am I having problems with my firewall?

Problems with the Games

  • The game won’t load. What will happen to my entry fee?
  • What happens when the connection to GameDuell is interrupted during a game?
  • I finished a duel, and now it says that my score was 0 points. What happened?
  • My entry fee was refunded. Why?
  • What does it mean when it says that another player has already entered the duel that I wanted to enter?
  • I found an error within one of the games. How can I notify GameDuell?
 
My account: settings

Types of Players

  • What does the member status of "Practice Player" mean?
  • What does the member status of "Money Player" mean?
  • How can I become a Practice or a Money Player?
  • Do all types of players have access to play all of the games offered on GameDuell?

Email Preferences

  • What types of E-mails will I receive from GameDuell?
  • How can I unsubscribe from the GameDuell newsletter?
  • I would like to stop receiving the results of my duels via E-mail. Is this possible?
  • Why should I enter my E-mail address?

General Questions

  • How can I update my member profile?
  • What should I do if I’ve forgotten my password?
  • Can I change my username?
  • How many usernames and member accounts can I have?
  • Can I cancel my player account whenever I wish?
  • How can I close my member account and cancel my membership?
  • What will happen to the money on my account?
  • What will happen to my personal data after I’ve cancelled my membership?
 
About GameDuell

General Information

  • What is GameDuell?
  • How is GameDuell different than other Internet gaming sites?

Privacy Policy

  • What is GameDuell’s privacy policy?

Contact Us

  • Do you have any further questions?
 
Fairness & Skill Levels

Starting Conditions

  • Are all players given the same starting conditions?
  • Which opponents will be assigned to me?

Skill Levels

  • What are skill levels?
  • How is my skill level calculated?
  • When is a skill level considered to be "high?"
  • What does my skill level have to do with which opponents are assigned to me?
  • Why can’t I find an opponent sometimes? What should I do when this happens?
  • Can I challenge players of higher and lower skill levels?
  • Why do other players seem to win a lot more often than I do?
  • Do Practice Players also have a skill level?
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