Help overview
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Help topics:
Practice Players
Games & Duels
My account: money
Money Players
Technical information
My account: settings
About GameDuell
Fairness & skill levels
FAQ: top questions
1. What should I do if I have forgotten my password?
2. Is the amount of funds that I can deposit onto my account limited?
3. Will playing as a Money Player cost me anything?
4. Can all types of players participate in all games?
5. How can I get more free practice money?
6. How can I register as a Money Player?
7. How do I deposit funds onto my player account?
8. Who wins if there is a tie?
9. The game won't load. What will happen to my entry fee?
10. What are skill levels?
11. What are GameDuell Dollars G$?
Practice Players
Your introduction
Why do I start out as a Practice Player?
What does being a Practice Player mean?
Does a Practice Player membership cost me anything?
Am I obligated to anything as a Practice Player?
Registration as a Practice Player
Am I obligated to anything as a Practice Player?
How do I register?
What will I receive upon registration?
What will I use to pay entry fees?
Free practice credits
What is free practice credits?
When will I receive my free practice credits?
How can I request more free practice credits?
How often can I request free practice credits?
What will happen to my unused free practice credits?
Cancelling my membership as a Practice Player
Can I can cancel my Practice Player membership whenever I want?
How can I register as a Practice Player?
What happens to my personal information after I cancel my membership?
Games & duels
Games
What games do you offer?
Can I play all games?
Rules
Where can I find the rules to the games?
Does GameDuell alter the rules to well-known games?
Solvability
Can all games be solved or played all the way through?
Ties
Who wins if there is a tie?
Jackpots
What is a jackpot duel?
How long does a jackpot run?
How do I know how long a jackpot is still open?
Can I participate in the same jackpot duel more than once to improve my score?
Challenges
What is a "challenge"
How can I challenge another player?
Can I challenge someone who isn't a member at GameDuell?
Can I challenge another player whose skill level is either higher or lower than mine?
Duels
Can I play for free?
What kinds of duels are there? What are the differences?
How long can a duel remain open?
Where can I check to see when a duel has ended?
What will happen to my entry fee if no one joins the duel?
What does it mean when another player has already joined?
Can I participate in the same multi-player duel more than once to improve my score?
Can I participate in the same Jackpot duel more than once to improve my score?
My account: money
General information
Where can I find my player account, and what information does it contain?
Is there a yearly overview of transactions on my account?
Deposit funds
How can I deposit cash onto my player account?
Is there a limit to how much I can deposit?
Can I remove this limit for deposits?
When I deposit funds, how long will it take for them to be credited to my account?
Why was my deposit declined?
Why wasn't the money I transferred via bank transfer credited to my player account?
What fees will be incurred if a payment made via direct debit cannot be honored by my bank?
Can I use someone else's credit card to deposit funds onto my player account?
How secure is the internet connection when making payment?
Withdrawals
How can I withdraw money that I have won?
Can I withdraw free bonuses, practice money, or virtual currencies?
What is the minimum amount that can be withdrawn at once?
Is a fee incurred for withdrawing funds?
When will my withdrawal be credited to my bank account?
Can I transfer funds onto a different account than the one associated with my gaming account?
Security
Is it safe to make cash transactions on GameDuell?
Will my personal data be handled confidentially?
Types of Money
What are GameDuell Dollars (G$)?
What is a free bonus?
What are the differences in the types of money?
Money Player
Benefits
What benefits will I enjoy as a Money Player?
Will playing as a Money Player cost me anything?
Will registering as a Money Player obligate me to anything?
Registration
Will registering as a Money Player obligate me to anything?
Who can register as a Money Player?
How can I register as a Money Player?
Can I register as a Money Player if I don't have a mobile phone?
What will I receive upon registration?
Cancel membership
Can I cancel my Money Player account whenever I wish?
How can I cancel my membership as a Money Player?
What will happen to the money on my account?
What will happen to my personal data after I cancel my membership?
Technical Questions
System Requirements
Which Internet browser is recommended for best use with GameDuell?
Where can I download Macromedia Flash Player?
How do I activate JavaScript elements?
Which security level does Internet Explorer need to be set to in order to use GameDuell?
Why am I having problems with my firewall?
Problems with the Games
The game won't load. What will happen to my entry fee?
What happens when the connection to GameDuell is interrupted during a game?
I finished a duel, and now it says that my score was 0 points. What happened?
My entry fee was refunded. Why?
What does it mean when it says that another player has already entered the duel that I wanted to enter?
I found an error within one of the games. How can I notify GameDuell?
My account: settings
Types of Players
What does the member status of "Practice Player" mean?
What does the member status of "Money Player" mean?
How can I become a Practice or a Money Player?
Do all types of players have access to play all of the games offered on GameDuell?
Email Preferences
What types of E-mails will I receive from GameDuell?
How can I unsubscribe from the GameDuell newsletter?
I would like to stop receiving the results of my duels via E-mail. Is this possible?
Why should I enter my E-mail address?
General Questions
How can I update my member profile?
What should I do if I've forgotten my password?
Can I change my username?
How many usernames and member accounts can I have?
Can I cancel my player account whenever I wish?
How can I close my member account and cancel my membership?
What will happen to my personal data after I've cancelled my membership?
About GameDuell
General Information
What is GameDuell?
How is GameDuell different than other Internet gaming sites?
Privacy Policy
What is GameDuell's privacy policy?
Contact Us
Do you have any further questions?
Fairness & Skill Levels
Starting Conditions
Are all players given the same starting conditions?
Which opponents will be assigned to me?
Skill Levels
What are skill levels?
How is my skill level calculated?
When is a skill level considered to be "high?"
What does my skill level have to do with which opponents are assigned to me?
Why can't I find an opponent sometimes? What should I do when this happens?
Can I challenge players of higher and lower skill levels?
Why do other players seem to win a lot more often than I do?
Do Practice Players also have a skill level?
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